Find answers to common questions about Xonnect streaming services and features. If you can not find what you are looking for, please contact our support team.
Xonnect is a comprehensive platform that connects creators with their audience through live streaming, virtual events, physical events, and exclusive content. Our platform enables creators to engage directly with fans, monetize their content, and grow their community all in one place.
Xonnect is a pay-on-demand streaming platform for live and recorded events. There is no general subscription required to access content. Users can follow creators, attend free events, and engage in community discussions at no cost. While most content is pay-per-event, we offer an optional premium subscription exclusively for our Xonnect Music catalog. This subscription provides benefits like:
Xonnect is currently available on web browsers including Chrome, Safari, Firefox, and Edge. You can access all our core features—event streaming and e-commerce—directly from the web for a seamless experience. We're also working on dedicated mobile apps for iOS and Android, as well as smart TV and streaming device apps (including Apple TV, Roku, and Amazon Fire Stick). These apps are coming soon, and will expand how you connect, stream, and shop on Xonnect across all your devices.
To become a creator on Xonnect, users simply need to read and agree to the Creator and Platform Agreement. There’s no need to submit additional information. Currently, requests are reviewed by our team within 3–5 business days. In future updates, users will be able to activate creator status instantly without waiting.
Xonnect offers multiple monetization options:
Xonnect offers a transparent and competitive revenue split for creators. Typically, creators receive 70% of the revenue generated from tickets and other content, while Xonnect retains 30% for platform maintenance.
For special events like concerts or unique streams, the revenue split will be determined and agreed upon outside the platform. Please reach out to us directly for more information and to discuss the specifics of revenue sharing for such events.
Xonnect offers various types of exclusive content:
Xonnect has established partnerships with major music labels and rights holders to ensure proper licensing for streaming performances. For independent artists, we provide tools to protect original content with digital rights management. Creators can stream their own music freely, while those wanting to perform covers or use licensed music during streams can access our pre-cleared music library with over 500,000 tracks available for platform use without additional licensing concerns.
Yes, premium tier subscribers can download exclusive music and content for offline enjoyment through the Xonnect mobile app. Downloads remain available as long as your subscription is active. Some exclusive releases may have creator-specified limitations on downloads or may be streaming-only based on licensing agreements.
Xonnect's marketplace offers a wide range of creator merchandise including:
Xonnect partners with local fulfillment centers in Nigeria to handle packaging and shipping for creator merchandise. Creators who already have designed merchandise can upload their products directly to the platform for fulfillment. Shipping is currently available within Nigeria, with expedited options in most regions. Every order includes tracking information, and our customer support team is available to assist with any delivery issues.
As a verified creator, you will soon be able to access the Merchandise Studio in your dashboard, which will be available in Q2 of 2026. Once it's live, you'll be able to:
Xonnect will handle production, fulfillment, customer service, and payments, allowing you to focus on your creative work!
Note: The Merchandise Studio will be available to creators starting in Q2 of 2026.
To become a partner, please fill out the application form on our website. Our partnership team will review your application and contact you within 5 business days.
After you submit the form, a member of our partnership team will reach out to discuss potential opportunities. If there’s alignment, we’ll move forward with a formal agreement.
Yes, once mutual interest is confirmed, a partnership agreement outlining responsibilities, benefits, and expectations will be drafted and signed by both parties.
If you're experiencing streaming issues:
Refund requests can be submitted within 14 days of purchase for subscriptions and merchandise, and within 24 hours for virtual event tickets. To request a refund:
If you need further assistance or wish to contact customer service, please visit our Contact Us page. Ensure to include your purchase receipt and all relevant details to expedite the process.
Customer support is available through multiple channels:
Our support team is ready to help you with any questions not covered in our FAQ.